Privacy Policy

Last updated: November 25, 2024

Hexmoth
Rua Augusta 274
1100-053 Lisboa, Portugal

At Hexmoth, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to transparency and giving you control over your data.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Fill out contact forms or inquiry submissions
  • Subscribe to newsletters or marketing communications
  • Request project consultations or quotes
  • Communicate with us via email or phone

This information may include your name, email address, phone number, company name, and project details.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

  • Browser type and version
  • Operating system
  • IP address and general location data
  • Pages visited and time spent on each page
  • Referring website or source
  • Device information and screen resolution

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through our Cookie Policy page or your browser settings.

Legal Basis for Processing

We process your personal data based on:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To provide services you've requested
  • Legitimate Interest: For website operation, security, and business improvement
  • Legal Obligation: To comply with applicable laws and regulations

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions are typically retained for 2 years, while analytical data may be stored for up to 26 months. You can request deletion of your data at any time.

How We Use Your Information

Service Delivery

We use your information to respond to inquiries, provide consultations, deliver requested services, and communicate about ongoing projects. This includes sending updates, answering questions, and providing technical support.

Website Improvement

Analytics data helps us understand how visitors use our website, which pages are most popular, and where improvements can be made. This allows us to optimize user experience and content relevance.

Marketing Communications

With your consent, we may send promotional materials, newsletters, and updates about our services. You can unsubscribe from marketing communications at any time through the links provided in our emails.

Third-Party Sharing

We do not sell your personal information. We may share data with trusted service providers who assist in:

  • Website hosting and maintenance
  • Email delivery services
  • Analytics and performance monitoring
  • Payment processing (when applicable)

These partners are contractually obligated to protect your data and use it only for specified purposes.

How We Protect Your Data

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Encryption

Data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.

Access Controls

Only authorized personnel have access to personal data, and access is limited based on job responsibilities.

Regular Monitoring

We continuously monitor our systems for potential security vulnerabilities and unauthorized access attempts.

Breach Notification

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law.

While we take reasonable steps to secure your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but remain committed to protecting your information.

Your Rights and Choices

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. We will update or amend your data promptly upon verification.

Right to Erasure

You can request deletion of your personal data at any time. We will honor this request unless we have legitimate grounds to retain the information, such as legal obligations or ongoing service delivery.

Right to Data Portability

You have the right to receive your personal data in a portable format and transfer it to another service provider where technically feasible.

Right to Object

You can object to certain types of data processing, including marketing communications and profiling. We will respect your wishes unless we have compelling legitimate grounds to continue processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page or email us directly. We will respond to your request within the timeframe required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our Contact page. We will process your request promptly and confirm once your data has been removed from our systems.

Additional Information

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

International Data Transfers

Your personal data is primarily stored and processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place to protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us through our contact page. We're here to help and address any concerns you may have.